About – Pest Express

About Pest Express

Pest Express is a locally owned and operated pest control company proudly servicing Rochester, NY and the Finger Lakes regions. We offer quality pest control services for all your home and business needs. Our mission is to provide the best quality of service to all our customers by offering solutions tailored to your needs. You’ll find our staff friendly and ready to support you every step of the way. We invite you to give us a call today at (585) 210-3370. You’ll immediately understand how we attend to the pest control needs of our customers.

At Pest Express we don’t believe in sacrificing quality. Licensed and insured, our focus is on customer-comfort. From the moment you speak with one of our representatives to the moment your service is completed, we want you to be 100% satisfied. We accomplish this by explaining the details of our services beforehand. This allows our customers to ask questions and understand what to expect. Some pest control treatments require little to no follow up by the customer, while others are more interactive. We believe that by explaining how to make our pest control services most effective for you, we can work together to ensure your home or place of business remains pest-free.

EXCLUSION vs REPAIR

The very first part of our pest management services is an inspection. Because all pests we deal with are in relation to “where people are” we are most often looking for their point of entry. In some cases these points are more obvious than others. The Technician working at your home or place of business will probably provide a written description and may even provide images of the affected area. Depending on the degree of damage or the materials needed, next steps might be performed to help close these points of pest entry.

EXCLUSION

This term often applies to the specific steps needed to keep a type of pest our of your home, office or workplace. These can be comparatively minor to quite involved. If the technician considers them “small”, he may simply treat and perform the “exclusion” work in the process. However, depending on the available time, materials and extent of the damage, the technician may make other recommendations. Such as…

REPAIRS

For example, carpenter ants can be a very destructive pest. They do not EAT wood. But they do excavate if to create their living space. If caught early, the damage can be minimal with repairs being very minor. However, in the event that these pest have been embedded for some time repair can be extensive. Those may require a skilled carpenter or other tradespeople. Your attending Technician understands his skillset and the job he is there to perform. In an instance such as this, he may make general recommendations for structural repairs. Please understand that while our on-site Technician may have recommendations on these repairs, he’s not a carpenter. Ultimately, those repairs will be performed by another tradesperson who’s skilled at that particular service. This is all done with the intent of keeping you and your home or place of work, safe,

At Pest Express we don’t believe in sacrificing quality. As licensed and insured professionals, our focus is on customer-comfort. From the moment you speak with one of our representatives to the moment your service is completed, we want you to be 100% satisfied. We accomplish this by explaining the details of our services beforehand. This allows our customers to ask questions and understand what to expect. Some pest control services, require little to no follow up by the customer, while others are more interactive. By explaining how to make our pest control services most effective for you, we can work together to ensure your home or place of business remains pest-free.

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   Jann Armantrout 
 
 
 
  Mice and ants - a homeowner's nightmare! Several years ago I was referred to Pest Express when I discovered mice in my basement. In just two visits, my mice problems were solved by Pest Express, at a reasonable cost.  The success was due to the extra mile Pest Express goes while doing their job. Not only were mice trapped and disposed, the house was inspected to determine from where they were entering and the underlying problem was fixed by the technician! I haven't had a mouse in the house since.
This past month, a bathroom, for reasons unknown to me, was invaded by ants.  Once again, I can only sing the praises of Pest Express.  They respond just as soon as they can, scheduling upon receiving the call. Problems are treated with care (I have a dog that needs to be safe) and they solve the problem, not just superficially eradicating the pest.  Once again, in two service calls, at a very competitive price - problem solved, no more ants.
The personnel is competent, courteous, thorough and very responsive to customer needs. I highly recommend Pest Express LLC.
  
 
        
   George Taishin 
 
 
 
  Pest Express LLC handled a mice issue at our commercial building with professionalism and efficiency. Their team was knowledgeable, responsive, and offered competitive rates. Service was smooth from start to finish. We’ll definitely be using them again.
  
 
        
   Pat morey 
 
 
 
  Tim was very knowledgeable and helpful in eliminating my mice problem. I highly recommend his service.
  
 
        
   Trimain Gough 
 
 
 
  I recently had the pleasure of working with Pest Express LLC in Rochester, NY, and I can't recommend them highly enough! From the moment I reached out for help with an issue with mice in my mother’s house. Tim was incredibly responsive and professional.

Tim, in particular, was outstanding. He arrived on time and immediately put me at ease with his friendly demeanor and extensive knowledge. What impressed me most was how thoroughly he explained the entire process. He took the time to assess the situation, discussing the types of mice involved and the best strategies for removal. Tim’s ability to break down complex information into easy-to-understand terms made me feel confident in the steps we were taking.

The treatment was efficient, and I appreciated how Tim emphasized prevention tips to help ensure the pests wouldn’t return. His attention to detail and commitment to customer satisfaction were evident throughout the entire service. It’s clear that Pest Express LLC values their clients and stands behind their work.

If you're dealing with a pest problem, I highly recommend contacting Pest Express LLC and asking for Tim. You’ll receive not only effective pest control but also invaluable guidance and support. Thank you, Pest Express, for your excellent service!
  
 
        
   Taurus love 76 
 
 
 
  Pest Express responded immediately to my request for services regarding many yellow jackets and some concerning entry points for rodents around my home. He offered availability at my convenience. I was highly impressed by his attention to detail in locating problem areas. And after treating for yellow jackets I quickly saw positive results.  I would definitely use Tim and his services again.
  
 
        
   KB Crazy Fish Lady 
 
 
 
  We had a great experience having Tim come out from Pest Express. He was very knowledgeable and took the time to explain what was done and preventatives we can do in between our services.  I really appreciate that we have him coming back to maintain the exterminating process.
  
 
        
   macluvva 
 
 
 
  I feel compelled to leave a review not just for the effectiveness of Tim's efforts and techniques, but for the extras that he provided. He gave me an easy to understand overview of his process and the pest that was being targeted, but further than that,  he made ethical decisions about the safety ofour pets.He even became an active participant in trying to wrangle 5 uncooperative cats, when he could have been an amused (or annoyer) bystander. Thanks Tim and best wishes in growing your business!
  
 
        
   Nicholas Ferraro 
 
 
 
  I had yellowjackets coming into my home; they had nested under my siding. Pest Express came within half an hour and the problem was taken care of. Friendly, professional, knowledgeable, and affordable. No one tried to lock me into a lengthy treatment contract. I will absolutely be using them again with any future problems.
  
 
        
   Emily Brooks 
 
 
 
  Great price point compared to some of the other big box companies, made supporting a local small biz that much easier. Friendly, knowledgeable and timely! Got the job done and couldn’t be happier. Thanks Pest Express!
  
 
        
   Mike Marlinski 
 
 
 
  Friendly, professional, knowledgeable, affordable, quickturnaround
  
 
  
  
 
 
   Google rating score: 5.0 of 5, based on 78 reviews

About Pest Express

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